We are excited to announce we will be opening our on-demand car wash with a new, reimagined process! We will be opening the car wash on a limited basis very soon. The wash will be opening with a whole new process, designed to keep our guests and staff safe, and to reduce wait times! The last few months have been quite the journey and we appreciate your continued support as we continue to navigate these uncharted waters.
All carwash traffic will enter by way of the south Fort Hill Drive entrance across from Menards and will head straight into the wash. Please do NOT enter through the main entrance off Aurora Ave, and do not enter the service drive. Guests will stay in their vehicles during the entire process. Once you have traveled through our automatic car wash you can follow the signs to the exit.
There will be a bit of a learning curve, especially for those of you that have been coming in for a long time, so we will have plenty of signs and staff directing traffic to ensure you get to the correct place. Once we all get used to the new flow of traffic we feel this will be the best way to ensure the continued viability of the on-demand car wash offering, while still keeping both our guests and our staff safe.
Please review the included map and feel free to call with any questions. We are excited to see you soon!
Car Wash Hours:
Monday – Friday: 7:30am-3pm
Saturday: 8:30am – 4pm
A few things to think about before visiting us for a car wash:
Watch for the car wash attendants. They will be directing traffic and guiding you into the car wash rail so follow their instructions to ensure a safe and trouble free wash.
Be sure that you are familiar with how to put your vehicle’s gear selector in NEUTRAL (N). Once you enter the beginning of the wash you will need to put your vehicle is in neutral so that the car wash chain can move your car automatically through the wash. If the car is in park or left in drive, it can cause serious damage to both your vehicle and the car wash equipment. If you’d like us to show you how to do this, please stop by the front of the dealership before heading to the wash and any staff member would be happy to go over it with you.
Be sure to turn off your automatic (rain-sensing) wipers before entering the wash. A lot of folks leave these on all the time and the water in the wash will cause the wiper arms to activate, which can result in damage to the vehicle.
Familiarize yourself with how to fold in your side mirrors, as they can be damaged by the car wash equipment if left extended.
If you have any preexisting damage to your vehicle please do not enter the car wash. Loose bumpers, trim, mirrors, etc. can catch in the carwash equipment, damaging it, and can make the damage on your vehicle worse.
Why are we changing the car wash process? A combination of factors led to the decision, but the primary ones were #1 The safety of our staff and our guests; and #2 Abiding by the social distancing and building capacity restrictions set forth by our organization and state and local governments. In order to effectively practice social distancing in our dealership, we are limiting the number of guests and staff that we have in the building at any given time. Currently, our daily service and sales operations are fully utilizing that capacity. We were faced with either having to keep the on-demand car wash closed indefinitely, or invest the time and resources into coming up with a different way to operate it. We decided that the benefit to our guests was well worth the investment it would take to re-imagine the car wash process. Our new process will allow guests to still come in for a wash, while still keeping our social distancing and capacity practices in place. So far the response has been overwhelmingly positive, with many guests commenting that we should have been doing it like this all along! We’ll be tweaking and fine-tuning the process as we go along, so please feel free to contact us with any feedback you may think of. We look forward to seeing you soon!
So am I not allowed to come into the dealership unless I’m buying a car or coming in for service? That is not the case at all. If you’d like to come in to say hi to your salesperson, check out a new model (even if you’re not in the market just yet), ask a tech question, pick up a part, or even just grab a cup of coffee or a bottle of water; we’d love to see you. After you’ve gone through the new car wash process, feel free to pull around to the front of the dealership and come on in to say hi. As a friendly reminder, we are requiring masks for anyone entering the building, but don’t worry, if you forgot yours, we’d be happy to provide one to you.
Lexus of Naperville has installed a state of the art car wash to ensure you and your vehicle’s safety; however, by using the wash you assume all risks inherent in an automated car wash system. Items that Lexus of Naperville cannot be held liable for include but are not limited to: windows/sunroofs left open, automated windshield wiper systems left on and any resulting damage to wipers/arms, bug shields, power antennas not retracted, non-factory (aftermarket) parts, exterior mirrors, roof racks/crossbars, magnetic signage, alloy/chrome wheels, wheel center caps, hubcaps, aftermarket systems or vehicle defects or settings that cause the vehicle to lock on its own. Be aware, understand, and agree that Lexus of Naperville cannot be held responsible or liable for any pre-existing condition of your vehicle such as scratches, dents, oxidized or peeling paint, loose moldings, rock chips or cracks in windshields which may appear, grow or spread after the vehicle is clean. Windshields may crack due to existing nicks, chips, or cracks when cool water is applied or when dryers are activated over the windshield.
LEXUS OF NAPERVILLE IS NOT RESPONSIBLE FOR ANY DAMAGE CAUSED WHILE YOUR VEHICLE IS BEING WASHED IF THE DAMAGE INVOLVES A PRIOR CONDITION OF YOUR VEHICLE, FAILURE TO FOLLOW POSTED INSTRUCTIONS, OR IS CAUSED BY YOUR OR ANOTHER CUSTOMER’S ACTIONS.