Customer Testimonials
PROFESSIONAL, INTEGRITY, HONESTY & EXCEPTIONAL CUSTOMER SERVICE! These are the words that best describe my recent visit on November 16th 2022 at Lexus of Naperville! Dan Foster and A.P. YAGNIK … These two gentlemen made my first time experience at Lexus PHENOMENAL!…They both were PROMPT, KNOWLEDGEABLE & ATTENTIVE! Where a handshake and a smile really mean something. First Class, Bar None!
The dealership and Junaid made buying a car an enjoyable time! Highly recommend the dealership. He worked with me to make sure I found a car I love
I had a great car buying experience with Rick. I told him what I was looking for and he found several options, one of which I bought that day. I highly recommend Rick and Lexus of Naperville!
Fixed my problem for a reasonable price in a timely manner
The experience I had today at Lexus of Naperville was superb. I met this young salesman by the name of Junaid who made sure I got the car that fit my needs the best. Then the finance manager AP made sure I got the best interest rate and plan for my budget as well. I would recommend Lexus of Naperville to all of my friends and family! Perhaps beyond that as well! Thank you again for a seamless experience. No hidden fees was a huge plus.
I had a great car buying experience working with Robin and AP. Highly recommend buying your car with them!
Great staff specially finance guy AP who helps us and finish it very quick. Everything was pre negotiated and we were out in 30 minutes. I never see this quick service in my life for car.
Great service here, always friendly and happy to see me. I've worked with several of the service people and all of them have been attentive and honest with me and helped me decide on how to best maintain my vehicle. The new carwash is great too, much more convenient than the old system, glad they updated it. Keep it up!
Mike Comer was amazing. I had a syncing problem with the garage door. He solved the problem and told me about additional features on my car I never knew about. He was ver professional and easy to talk to as well. Thank you Mike
Our family had a wonderful time working with a terrific sales man, Sal Lala. He is truly amazing, on top note! Very friendly, kind, patient and honest. He goes out of his way to ensure the customers satisfaction. He is a top sales person! Very wonderful!! The best professional, no-pressure automobile buying experience is offered at this dealership. Sal Lala, our sales representative, was a delight to work with and made the process quick, easy, and pleasant. Sal comes highly recommended to anyone looking to buy a new car.
Provides a detailed and very explicit instruction of the cars technology inside and all the luxury features which comes with the sky rocketing cost 😉. Very wonderful man. With a good sense of humor to his examples.
We worked with Sal Lala, the ideal salesperson in the business. He's a fantastic salesman. He is extremely respectful, kind, and welcoming. He goes out of his way to help the customers. He goes beyond what is required to guarantee your contentment from start to finish. What I liked best about him was that he never pushed us to buy "anything," instead focusing on providing us with items that we particularly liked and wished. He made our experience enjoyable and straightforward. He keeps things simple and straightforward in the midst of the hustle and bustle. He is ...
The best car shopping experience I've ever had in buying a car. No games with market adjustment factors and dealer add-ons post manufacturing. Rare in this current environment. Honesty was refreshing. Thank you Lexus of Naperville. We are very happy that we bought our car from Lexus Naperville. If you want a professional, knowledgeable, fast, and most important of all an honest person then look for Rick!
Dylan Kiser Is a knowledgeable salesman and was a pleasure to work with. Dylan went out of his way to return some items that I had left in my tradein. I would recommend him and the Naperville dealership to anyone.
Sal Lala helped us with our transaction and was very friendly and professional. We are highly satisfied!
I went in for service of my RX 350 and at the end. I had a question regarding pairing my remote and received an awesome explanation learning a lot. He was very patient and explained in detail. I wish I had the owners email he awesome! Thank you so much!
My experience at this dealership with John Ziebarth was nothing short of amazing I couldn't be more satisfied!!! From the moment I walked into the door until the moment I left, John made sure to adhere to my every need! I was buying my first car and what was really important to me was that I was respected and taken seriously despite my young age, not even for a moment did John hesitate to give me the best treatment and experience in the dealership that I could possibly have! The experience and service I received is what really sold ...
Very very nice people to deal with: knowledgeable, professional and honest honest. I recommend them
Thank you Dylan Kiser! I searched all over the country for the Lexus I wanted and finally found it at Lexus of Naperville. I'm located over 3 hours away and Dylan was very prompt in sending pictures and information. From trading in my old Lexus to the purchase of my new Lexus, Dylan's professionalism and efficiency made it a very pleasant experience. I was back on the road promptly and it was even more enjoyable with my new wheels!
Salvatore Lala was most professional, truly exceptional, knowledgable, respectful, patient, detailed Sales Consultant we have ever dealt with. We would highly and definitely recommend him to anyone.
Sal Lala was one of the most professional, knowledgeable, respectful, patient , detailed Sales Consultant we have ever dealt with. He did an awesome job and handled our shopping experience efficiently with no pressure. We would highly and most definitely recommend anyone to Sal and to Lexus of Naperville. Many thanks Sal for a truly exceptional job well done.
This dealership represents the height of the professional, no pressure car buying experience. Our sales rep - Dylan Kiser - was a pleasure to work with, made our experience very pleasant, quick and painless. Would highly recommend Dylan to anyone looking to purchase a new or used vehicle, and this is our 3rd purchase from a Dan Wolf dealership and the second at Lexus of Naperville.
If you want an EXCELLENT customer service then look for Rick VanPelt! It was by far the best and unforgettable car buying experience. He even searched for the car we want from other dealerships and he was able to deliver it beyond our expectations. He shadowed us to make sure we know how to operate the vehicle. He explained all the features and capabilities of the vehicle including remote start/lock/unlock through your mobile phone to operate and maintain it. We are very happy that we bought our car from Lexus Naperville even if we had to travel far. ...
This Lexus has been awarded for their service for a reason! Every person we met was more than cordial. I talked to Sal Lala on the phone and he was encouraging even though I called an hour before closing. We got there with 20 min to go and he was efficient and kind, no pressure to hurry. While waiting for him to get the keys to look at the car, Mr. Yagnik walked by, asked us if we were being helped, and even offered us bottles of water when he found out we were taken care of. Later, Mr. Stewart walked ...
George was a consummate professional and handled my car purchase with ease and class. I never felt like I was dealing with a salesman, but someone who was still my advocate and was fair. Additionally, I'd say of all the Lexus dealerships, Lexus of Naperville was a really pleasant experience as well and I felt acknowledged and treated well. Highly recommend!
I want to give a special thanks to the sales team for helping us get the car we wanted . Sal was patient with us and answered all our questions and tony worked so hard to the find the car within our budget . They were all friendly and welcoming from the minute you enter to the second you leave .
We have been buying cars here for 20 years and have bought over 20 cars as a family. Rick VanPelt is one of the only honest, straightforward, helpful, reliable, hardworking car sales persons in the industry. You will always feel like you were truly taken care of and feel like it was a the easiest the car buying process can get. You will not regret a purchase with Rick.
Thank you to Tiffany and AP for the excellent service. Everyone at Lexus is always friendly, polite and never pushy. I Walked in at 7:30pm and and by 9pm I was driving my new car off the showroom floor!
The best car shopping experience I've ever had in buying a car. Thank you Lexus of Naperville
Have been coming to Lexus of Naperville for 22 years. Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for that day. When I arrived, on time, I was told I could not have the use of a car - because of a certain policy the company had. I let it be known I was NOT happy. Ben Curcio, in time, found a solution for the issue and I thank him for doing so.
I’ve dealt with this dealership and Rick Van Pelt for well over Twenty years and wouldn’t consider anywhere else. Complete honesty, genuine friendly service, and complete reliability has always been my experience. Highly, highly recommended!
We have over 25 years of experience with this dealer, and specifically Rick Van Pelt. It has always been an outstanding experience. Rick is knowledgeable, cordial, and absolutely reliable. I would not go anywhere else, regardless of distance.
I have purchased 3 cars over 12 years from Sal Lala and each experience has been pleasant and efficient. Sal is communicative and attentive without being pushy, and persevered to find the car I was seeking when inventory was nonexistent. He always provides a friendly face at the dealership when bringing the car to be serviced. I would highly recommend Sal to assist you.
Lexus of Naperville always treats us with kindness and respect. The beginning of December we were in an accident in our Lexus. My husband and I are fine but our car was totaled. I was just devastated. Once our insurance was settled we went to Lexus of Naperville. We were greeted at the door by Brent Burns. He was so kind and understanding. We had a ES 350 before so that's where we started. We knew that due to present supply issues we would not have much to pick from. We test drive the 350 and liked it very much. Back ...
Dan is an excellent sales person. He is available all the time and returns calls and messages promptly. He also has very good knowledge of the cars he is selling. I would highly recommend him. I just bought my 5th Lexus from him!!!
John Ziebarth was awesome. He was super knowledgeable in the car we wanted and made the entire purchase process stress free and super fast. If you are looking for a car here ask for John.
Dan Foster was knowledgeable and an awesome Representative. Thank you..
Sal is the go to here! We have purchased over 5 cars from him in 16 years. He found us our new Lx600 when they are impossible to get!
Mohamad el tayim is one of the best managers I have ever met at a car dealer. very nice, professional and polite, him and his team are all very helpful. I sold my Audi q8 there and the service was top notch and they gave me what my car is worth, unlike many dealers that would rob you out of your car. Will be doing business there moving forward.
Robin was a great salesperson and went above and beyond in our sales process. I would highly recco him to anyone.
This is the best Lexus dealership out there. Sal was very helpful with explaining everything and provided us with the best quality experience 10/10.
Excellent service. Accommodating staff always ready to assist me. They made the buy out of my lease quick and efficiently completed. Thank you!
Without a doubt the best car buying experience I've had in my 46 years of purchasing vehicles. What I truly enjoy about Lexus of Naperville is all employees take ownership of your questions. They won't pass you on to another individual; nor will they say, I’ll get back to you with an answer. They have the answer. I was pretty overwhelmed with the technology of my new 2022 ES350 (previous car 2008). Michael Comer, (Master Lexus Delivery Specialist) has a wealth of knowledge that you can't put a price on. I've been back four times and he’s ...
I have never purchased a vehicle as easy as I have with this dealership. They made the purchasing process stress free.
Dan was awesome. Super nice and was on the ball on getting me a great car for my needs. He was great.
It was a good experience. Dan was great to work with. Love the new car.
Always excellent customer service, very happy with everything this dealership has to offer...from the sale to the annual maintenance, they do an outstanding job. Bought my car from Dan Foster, he is efficient and a pleasure to work with!
Junaid was a pleasure to work with, knowledgeable, professional and no pressure. Top notch first class experience all the way!
Thank you for the best service one can think of this is our second purchase from them in last 12 years and service is excellent since one our and yes have to say one person name Apoorva Yagnik who is bestest and the help he provides no one can so go Lexus all the way.
I will never go to another Lexus dealership again.. special shout out to Mike! Naperville Lexus- you did well having him part of your team! Great customer service experience and didn’t feel like I was pressured on anything. Absolutely honest and transparent! Awesome experience!
We recently purchased the new Lexus NX 350 from Naperville. Excellent service all around. Sal was our Salesperson, very knowledgeable and helpful. At the time of delivery Tiffany did an awesome job to ensure that all the follow-up was completed. She also took the time to show us all the features and answered all our questions about our new vehicle. Want to give a shout out to Tony as well for taking the disposition of our lease off our hands. AP in Finance did a great job explaining all the options available, honest and personable. Talk about one-stop shopping! Highly recommend ...
Dan Foster was a pleasure to work with. No pressure. Very knowledgeable, polite and professional. He stayed late on a few occasions to accommodate us. The buying process was very smooth, quick, painless and with no high-pressure sales tactics. I would highly recommend Dan and this dealership!
We recently leased a new Lexus RX350 at Lexus of Naperville and had the pleasure of working with Dan Foster for the first time. The deal had been set up with preliminary numbers prior to our visit while the vehicle was being assembled for delivery. It took a little longer than expected for delivery, but Dan kept us informed every step of the way. We found Dan easy to work with, and he made sealing the deal effortless. He was personable and professional in his overall approach. I would not hesitate to refer others to him.
Tony & Daniel were awesome!!! A whole new car buying experience.
Our experience at Lexus of Naperville was wonderful! Rick VanPelt was most helpful, patient and very knowledgeable. We walked away happy and with a car we love ! Thank you Rick for all the time you spent with us. You made our car buying experience easy and fun! We'll be back!
I had an amazing experience at Lexus of Naperville, my sales representative Dylan was professional, yet friendly! It was the easiest car purchase thus far. Thanks Lexus of Naperville 🥰🚘!!!
Above and beyond experience at this dealership. I highly recommend Dan Foster for his attentive sincere attention and service. When I called and explained what I was looking for, he understood what I needed and was seeking in a vehicle. I will return for future purchase. Thank you Dan for your professionalism and honest practices ⭐️⭐️⭐️⭐️⭐️
Dan was a pleasure to work with. He is very knowledgable about the vehicles and willing to research and provide all the vehicle history information. This established my confidence in deciding to make my purchase. Thanks Dan !
Everyone at Lexus of Naperville treated us with the utmost kindness and respect. Dan allowed us to take the car for an extended test drive that convinced us to purchase the Highlander. It was a pleasure doing business with Dan and Joe at Lexus of Naperville.
Dan Foster did a great job. It was a pleasant buying experience and for that I want to thank Dan.
You are the best. I bought the car couple of days ago and I am appreciate it. They are very professional and fast. Thank you so much 🙏🙏🙏
Dan Foster was very helpful and had all our paperwork ready for us when we arrived to purchase our car. Dan has a very pleasing personality and we enjoy working with him. We will be his repeat customers! Thank you Dan.
My family and I have purchased over thirty cars from the Dan Wolf group over the years.They are by far the best dealers to do business with.From sales to service they are awesome!
I had an opportunity to visit this dealership to get a car for my son on the 14th of March and was immensely impressed by the hospitality- beyond expectations. We usually walk in with a pre conceived notion that the Sales person is going to push the car he wants to sell but it was absolutely just the opposite. Apurva Yagnik and Junaid were superb - way beyond my expectations- they listened patiently to my needs and my budget and worked with me to get me a car for my college going son in exchange to a used BMW…I ...
Update 2/28-They worked out a deal for my mom and made the situation better. I’m thankful the manager called to follow-up with me and discuss the matter with my mom.
Update: the dealership worked for fix the situation and work out a deal for mom
Dan Foster did a great job, and the dealership treated my wife and I very well! Everyone was extremely professional and respectful and they took care of all our needs. I would highly recommend them!
Sal is a knowlegable, friendly and low pressure auto salesperson. He is very straightforward and helpful. This is the second car I purchased from Sal at Lexus of Naperville. Both were enjoyable experiences. I would give him the rating possible.
Everything was fantastic about the dealership, from the sales persons all the way. Best buying experience I’ve had yet!
Sal Lala is the best salesperson: this is my fifth Lexus using Sal which shows how easy he is to work with and how conscientious he is, and is no pressure at all. He lets the cars sell themselves.
You are so friendly and professional ! Thank you for supporting me found a good vehicle and good price.
Rick VanPelt is our absolute favorite dealer and we can't wait to be back! He helped us find the perfect car in two e-mails and one visit to the dealership. We are so grateful that he helped us find it! He is kind, responsive, courteous, helpful, honest, straightforward, fair, and an all-around great guy. I know my husband is looking forward to being back when we need to replace his car. We can't thank you enough, Rick!!!
This is the friendliest and most courteous dealership i have done business with. The entire staff made it an enjoyable experience.
Best car buying experience I’ve ever had. Sal was great! He explained everything well, I didn’t feel rushed or forced in my decision. I love my new RX!
Mike Vestuto has always taken great care of me on the service side of the dealership. He is a great person to have when needing a service.
The showroom is spacious with interesting vehicles on display. The waiting room is comfortable. Service is efficient. Free car wash for the car I leased here.
When you purchase a Lexus, you get more than just a great automobile. You get a great, low pressure sales environment and a dealership committed to you during the process and after. Dan Foster and the team exceeded my expectations.
I want to say big THANK YOU to Sal Lala and Victor helping me with all my questions through the buying process. This was very easy and stress-free purchase for me.
We've purchased quite a bit of vehicles from Lexus of Naperville and just purchased another one because of the great service we always receive from Dan Foster. He always goes above and beyond for us even when we've reached out to him after business hours. We will remain loyal to this dealership and will not seek out any other dealerships because of the quality of service and the trust we have for them. We highly recommend this dealership to anyone and be sure to ask for Dan Foster!
I have good experience with the sale person my experience there’s very nice and I like it the service and maintenance my truck in time to thank you to Naperville deeler
Buying a car in times like these, when inventory of vehicles at all dealerships is low, is a stressful experience. We called multiple dealerships and have been to several looking for a decent deal, and when we thought we found one, we had to unfortunately walk away from it due to the extra costs and extra packages that were mandatory due to current market situation. We were already loosing hope that we'll find a car we want for a price that we're willing to pay, and this is when we found Sal (Salvatore Lala) at Lexus of Naperville. ...
It was a very beautiful place. They represent the Lexus brand very very very well.
Dan found exactly what I wanted kind and professional. Took care of me like a millionaire client
Dan is the best. I could not be happier with out purchases. Definitely 5 ⭐️ All the way.
Dan Foster is an excellent salesman that went above and beyond to help me find a new car. I drove every model that Lexus sells and never felt pressured to purchase.
This is the third Lexus I have purchased through Lexus of Naperville and Dan Foster. I could not have asked for a better experience, and each one is better than the last. If anything comes up or if I have a question, whether it be for Dan Foster (sales) or the service department, it’s attended to immediately. I would not expect anything less from the team at Lexus of Naperville. And as long as I live in the Chicagoland area, Lexus of Naperville and Dan Foster are my go to! If you’re in the market for a new ...
No high pressure sales, knowledgeable and courteous staff, first class facility that delivered as promised.
Junaid provided the highest level of competent, personable, professional service I have received from Lexus
The dealership was extremely clean and all the staff was super nice and professional. We had forgotten our masks and they offered us new ones. We showed up close to their closing time without knowing and Sal stayed late to help us out and answered all questions some which we asked multiple times. He made the process of buying our vehicle smooth and painless. He was very transparent with the details of the vehicle and showed us everything from the Carfax to all other details we inquired about. Would definitely recommend buying from them and will be doing business with ...
Juneau’s was fantastic. He helped us make an informed choice and shared his great knowledge of Lexus products to guide us. We so appreciate his great expertise and personality. He made us very comfortable during the buying experience!
Came in to get something for my Grandmas Lexus and Daniel Foster helped me out. He was such a gentleman. Thank you again!
Very clean, friendly staff. Sal was very professional. We were that couple that came in late, but he did not rush us. Showed us our options. 3 weeks after our purchase sal stepped up and helped us again. Professional all the way till the end. Thank you Sal, hope to see you on our next purchase.
Joe was so easy to work with and very straight forward. He had everything set up and ready to go before arriving, made buying my RX350 f sport a breeze! The entire process was quick and a positive one! Great customer care!
Sal took the time to make sure I understood all aspects of the car and he helped to make sure that I was satisfied after purchase.
Dan was highly knowledgeable, friendly, and provided a low pressure sales environment. He was very focused on making sure I got to the right decision for me, regardless of whether it was beneficial for him. Excellent service and someone I will look to work with again in the future.
Dan was a pleasure to work with. He was friendly, attentive, efficient, & funny. He made the car buying process an overall good time!
What a pleasure it was to work with Dan. He was friendly and so helpful from the moment he picked up the phone. He helped us get our dream car so quickly. I highly recommend Dan and will definitely work with him again.
Joe did an excellent job and went beyond. He made the buying process smooth and easy. He even came in on his afternoon off to help us finish the purchase. I would recommend Joe to anyone looking to purchase from Lexus of Naperville. Bill and Debbie
Every one I met here were friendly , affectionate, determined, professional, outgoing, Considerate , and amazing individuals