Customer Testimonials
Awesome experience from AP and oscar, the best gems at Lexus of naperville.
Super customer service i purchased my car yesterday with help from Oscar and AP. Go and see them you will be very happy with their guest experience.
Wonderful service from these gentleman Oscar and AP, go to lexus and have them take care of you You won't be disappointed. Thank you so much for the wonderful experience and our new Rx.
WONDERFUL experience ! from the beginning to an end of my transaction! Atif in Sales is simply THE BEST to work with! Tony, the Sales Manager another great person, and A.P. in finance was no different. They all deserve a raise in my eyes. All gentlemen were very professional, easy to work with, not pushy at all, kind, very knowledgeable and helpful. I highly recommend this dealership to anyone who is in a market for a car. And if not simply stop by to meet them for your future needs and check out their inventory. You will not be disappointed. ...
What I liked and appreciated the most was how knowledgeable Monse was regarding the vehicle. That helped me feel more confident in my purchasing decision. She also made sure I knew how everything worked before I drove away.
Was our first time using this dealership, we now live several hours away from an urban area. Worked with Dylan for about two months to determine which model and year would be best for my next purchase. We had an investment property we wanted to sell first. Dylan kept us informed each week of low mile trade ins that had become available without putting on a lot of pressure. When the time came to make a choice, Dylan patiently helped me test drive a couple cars and reach a final decision. He remained in constant touch until I could arrange ...
Dan was absolutely wonderful to work with. Outstanding communication, service and follow-up. It just enhanced the experience of owning a Lexus. And the bow....:)
Dan is a great person and was a great help in purchasing my car. I would highly recommend him. He is friendly, professional, and very pleasant to connect and do business with. My overall experience was excellent, and I would definitely consider going back for my next car!
Dan was a great help in buying a used car for my daughter, he was a great person to work with and I would highly recommend him to all my friends and family. Dan made the process easy and very friendly.
It was a pleasure and an ease to work with Dan on the purchase of my car, I would highly recommend him.
Dan is a family man who relates to having reliable/safe transportation for their loved ones. He is very knowledgeable about the Lexus products inside and out. Dan is a vital asset to the Lexus team and they should commend him for his efforts.
Rick Van Pelt is by far the best person I have ever worked with - not just for buying a car, but for personal interaction and a down to earth, real discussion about the investment of an automobile. Rick is always truthful and straightforward, never sugar coats anything because in the end, we don't like the stuffy sales approach. He is professional, courteous, and listens to the customer closely to align what you are looking for and to put you in the best solution for your needs, wants, and best use of your money. I cannot recommend both Rick ...
Great experience, Dan Foster helped us a lot from start to finish, my wife love her new NX 350 F Sport. Happy wife happy life.😄
Dan was a great person to connect and buy a car with no hesitation or reservations.
Excellent experience. Worked with Rick, he was so pleasant and made this purchase so smooth and was very professional. A very nice family owned business.
Most people don’t think purchasing a new car is a pleasant experience. That is not the case at Lexus of Naperville. We have owned two 2006 Lexus Rx330’s that we purchased new. The experience of owning a Lexus and have it totally serviced by Lexus of Naperville was the reason for purchasing a 2024 Rx350L from this dealer. Their service department is exceptional our Service agent is Mike Perelli, he can answer any question and always takes the best care of our vehicles. Our salesman this time was Sal Lala and couldn’t have made the purchase of our ...
They may sell used cars but there are no “used” car salespeople. Everything was professional, honest and straightforward. No shannanagens
This was a totally great experience from start to finish. Everyone was very gracious, kind and not pushy. We had a small problem when we went to pick up my car and I must say they made it right immediately. I wouldn’t hesitate recommending Lexus of Naperville to anyone and Rick was an awesome sales man to deal with.
Great job to the service department as well as Kevin Martinez who was my service advisor. he was very helpful and knowledgeable.
Robin was my service advisor. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle.
Cinday was fantastic and always has a very nice smile. My car was serviced and completed a lot earlier than expected.
My Service Advisor, Cindy Wilson was very professional, friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond basic service! Thank you to Cindy!
This is probably going to be one of the more unusual positive reviews because the only reason we contacted them is that we needed to charge our Chevy Bolt at the fast charger outside the dealership. We encountered problems with the charger but one of the kind sales people (sorry, I have forgotten his name) endeavored to correct the problem by contacting Chargepoint who who had provided the station and was the cause of all of our problems. It was inoperative for some very peculiar reasons, but staff at Lexis tried to address our concerns. That exemplary customer service started ...
Very professional staff
Fast efficient friendly helpful and fair priced. Highly recommended! Best dealership I have ever been to!
Excellent experience as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual.
They are eager to help with any problem. Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big ticket charges.
My 2024 ES is our 7th Lexus, all from Lexus of Naperville. I’ve long said that the car buying AND ownership experience from Lexus of Naperville is second to none. I’d particularly like to say that since 2003 we’ve purchased our cars through salesman Sal Lala. He is the consummate professional. Never a hint of purchase pressure, rather he is focused on his customers first and foremost whether it results in a sale or not. I never hesitate to recommend Sal and Lexus of Naperville to friends and family as I am confident they will have the same outstanding ...
Quick and easy! I was in and out in about an hour, and Tiffany & Joe were were both great.
Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary..
An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still..
We have purchased many vehicles from Lexus of Naperville and all the sales people have been great.
I’m very happy with Sal Lala’s services. He was very thorough snd patient all through and made my car shopping experience wonderful. He spent lots of time explaining every detail and is very easy to approach. I would rate him 5 stars.
Always friendly and efficient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient.
Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's.
George Devries was very knowledgable and professional as he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking for a Lexus to come to Naperville Lexus
Very well done Fast, accurate and very professional I would come back for service here
Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again.
Friendly, detailed communication, personable, all around great experience, efficient, timely, resourceful, honest, good listener, high standards met
Cindy was great. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date.
We have purchases 6 new and used Lexuses so far from LofN. Need we say more? Allen Panek
Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service
As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years.
Monse was a wonderful sales person to work with. Excellent customer service
As always, Rick was a joy to work with. He knows his job well and was very thorough. We had a very pleasurable car buying experience because of Rick. Thanks a lot!
Eric was prompt and courteous. I popped in on him without an appointment and managed to get my solution handled within 30 minutes and had my car washed and brought up front ready to go. Thanks Eric and service team.
Rick Van Pelt best sales man I have ever worked with give the man a big raise.
Mike is great service adviser. He explains in simple terms and provides status frequently on estimated completion time
Very friendly, helpful, and not high pressure! We will definitely use this dealership again. Would highly recommend!
Service consultant Robin was polite, helpful, and professional. I would recommend this dealership. I drove an hour to get there. It's worth it.
Service at Lexus of Naperville is always a very satisfying, professional experience. I would highly recommend this dealership.
The dealership is great. But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and go to a dealership that does not do that. You charge premium prices for your service and should not add an up charge for credit card use on top of that.
This was very pleasant experience in an extremely comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked like new when finished.
after waiting 11 months for extra key not dealership fault. found information onAPP.lexus. corporate needs some work
Service visits are always punctual, informative and I have complete confidence in the quality of service and repairs. I am especially impressed by Cindy and her thoroughness and informative advice.
Lexus of Naperville always provides great service, including thorough inspection of vehicles, estimates of work recommended, keeping the customer informed of service issues and status, completing necessary work on time, providing a loaner vehicle, and delivering a clean serviced vehicle. The service advisor, Cindy Wilson, working on my service order is to be commended for providing an excellent customer experience, and going above and beyond to ensure the customer experience was outstanding from start to finish. The service professionals working on my care not only resolved all issues satisfactorily, but ensured my Lexus was returned it in clean and pristine ...
Excellent service. Service was done quickly and communication was timely and professional as always. Thank you to Cindy and Jeff for always providing a great experience in service
Excellent job with the service on my car. They were very responsive to my needs.,..
friendly informed staff with interest in the customers needs. Willing to work with the client to sort through options. and choices.
This dealership is very customer focused. All personnel can be trusted to give you the very best service possible.
Good customer service.
Working with Eric was great. He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me. Lexus is fortunate to have him!
Great service, knowledgeable staff, fast! Oscar Aguirre was courteous, effective and easy to work with.
Lexus Naperville have a great service as customer I like to recommend my friends and family
Dan Foster and the rest of the staff were wonderful to work with! Would definitely recommend!
Bring in my wife’s 2020 UX for routine service. This dealership is closest to my residence so I choose it simply for convenience.
Michael Pirelli is a great adviser, one whom you can trust.
This was my 5000 mile service on my new car. The service assoicate was helpful and got me in and out within a hour.
I had the best experience I have ever had buying a car . From Junaid my sales guy, to Tony Linguinj and the finance manager AV. I have already told 3 of my friends to go here. They were straightforward, professional, found exactly what I needed.
I bought a car at this dealership and they take care of any questions or service for my car. Recently they did a warranty issue and cleaned my car as well inside and out. Really appreciate all who work there.
Friendly staff. Quick turn around. Good ambience of waiting room. Easy appointments. AP USA family friend
I buy a new car every 2 to 5 years. Having never been inside this dealership, the best experience out of every Lexus dealership I have had interactions with. From walking in the door to settling in with my new salesperson, Sal. Professional, helpful and not trying to sell me something I didn't need. Found me the exact 2024 I was looking and got the car within 3 days of my visit. Sal was the best!! and I will be recommending him to friends who are looking for a Lexus. Also, Brittany who took care of all the paperwork - again professional and ...
Outstanding customer service as always, the whole sales experience from the entire staff was prompt, professional and courteous.
Attendance are very courteous. Waiting place is clean and comfortable. The check-out was excellent and with computer updated.
Cindy Wilson was great. Explained the service I need and didn’t need. You need more people like her.
Lexus of Naperville is very clean and nice . All the staff is friendly and helpful.
Lexus of Naperville is a top notch dealership that is dedicated to serving their customers. I recently purchased a Certified Pre-Owned vehicle and could not be happier with the car and the people at the dealership.
I had a great experience here today! They are friendly, professional. Cash or financial doesn’t matter, they will treat you like you are being invited to their home for diner! Thanks Jahmed, and financial manager (sorry I forgot his name)
Lexus of Naperville is amazing! We recently took our car to the dealer for a service and they were quick and told us what they recommended us to service. They did not pressure us at all to add our recommended services and made sure to clean the car very well. I would totally recommend the Lexus of Naperville Service Dept.
My husband and I have been purchasing cars from Lexus of Naperville for 15-20 years. We have had the same salesperson throughout that time. We have always been more than satisfied with the service, both in purchasing cars and in attending to the service and maintenance of our cars over many years.
I just recently bought a vehicle from Lexus of Naperville. Let’s just say, from the time I walked in I felt very welcomed. The employees were very nice and made me feel welcomed. The facility is top notch. My sales person Junaid went above and beyond to help me. 🙏🏽. My loan officer AP was Excellent!!!! . I love my new Lexus. Thanks for making my car purchase process go smooth and easy. 😊 Thank you , Lexus of Naperville.
Prompt friendly service. Work done correctly
My Kia Telluride needed an oil change, but my dealership was booked more than a month out. I called Ben Curcio at Lexus, and he was able to get me in that day! When I dropped off my car, he walked me around the entire service area, and had a brand new loaner car for me to drive home. After a few hours, he texted me that my car was ready. To my surprise, he had my car washed and mini-detailed nearby since their car wash was down. Truly 5-star service. Thanks so much Ben!
Service: First time here or any Lexus Dealer, nice posh waiting room, friendly service, they did an inspection after I bought a used Lexus else where and helped me with a few maintenance items. Got a free car wash too and the floor mat was vacuumed! Way better than. Going to the Toyota dealer
I've bought over a dozen cars there. I've never had anything but a stellar experience
Attentive service, easy to deal with, no haggling.
Mike, my service manager is amazing every single time. So fortunate to have such a knowledgeable and detail oriented rep. Thanks Mike.
Our Salesman Oscar Aguirre and The Finance manager AP Yagnik were exceptional to deal with. We were buying a new car for my wife, trading in our old car and they both made the process painless. We highly recommend Lexus of Naperville and we also recommend the Luxus rx350! A beautiful car
I had a wonderful purchase experience with Dylan. He was so patient and knowledgeable helping me purchase my new 2023 Lexus GX. Absolute pleasure to work with.
Dan was a great salesman. He was helpful and personable. Thanks for making my RX350 upgrade happen.
Lexus of Naperville is owned by a terrific family that supports a great charity. Cindy, my advisor and Nancy with her cookies are great employees and make me feel welcome.
Pleasantly surprised by price of four wheel brake job that was much lower than amount quoted by a chain service shop. Cindy was a very personable service rep.
😀They greet you upon arrival like a friend. Seems like they know why you are there. Paperwork is ready and appears to be prepared to listen. Questions and concerns are addressed, Waiting area is clean, spacious and even with television the atmosphere is quiet.
Worked with Oscar Aguirre and AP Yagnik to get my new car! They made the car buying process very easy and quick! They are the best, we highly recommend them.
Great service from the Lexus team including Robin, my service advisor & her tire expert to explain what was needed to Nancy who walked around with delicious cookies! They got my Lexus serviced and I was out the door in a few hours. Plus, Tom their porter dropped me off and picked me up from Kohl's so I could run my errand. Thanks Lexus Team, I'll be back in the fall for my next service needed.
I Worked with Tiffany and she was great. The whole team was, from Tony the sales manager to AP the finance manager. Would highly recommend this dealership for how great and smooth they made it. I Love my new NX350! Thanks!