Customer Testimonials
Great place, customer oriented. Alex did a great job, helped us buy a car quickly.
Creena - cookie lady is the best. Love her cookies
Walked in and was greeted by many smiling faces, was given a tour of the facility by Gabby and then handed off to Sales Advisor Dan, truly hospitable they were! Was even offered a snack or drink since I was on my lunch break, this was excellent hospitality by Gabby and it truly hit the spot, Creena the barista can really whip up a latte! Didn't end up buying that day but if you are in the market for a Lexus, this is the place to do business. No doubt ill be back! Thanks Lexus of Naperville, keep going!!!
Brendan made our car buying experience very pleasant and seamless. The dealership is amazing and the customer service is outstanding! We will definitely be returning customers! Thanks again!!
The Cookie is lady at Lexus Naperville is great.
It was a pleasant experience to purchase my vehicle at Lexus of Naperville with the help of a great product specialist, Brendan Heaton. He thoroughly explained all the benefits of having Certified Lexus, shown their service area, and their customer waiting area as well. This makes me feel special that I purchased the right vehicle from the right People!
We contacted Dan Foster about a used vehicle and the exchange was super easy, and within a few hours, we drove away with our new car. Would purchase another vehicle here in a heartbeat.
Lexus of Naperville's sales department, AP and Dylan in particular, rose above our expectations today when we changed our choice in vehicle at the last possible moment. They rolled right with us and had "customer satisfaction" in mind all the way. We are extremely happy with their professionalism and courtesy, and we thank them very much.
Couldn’t be happier with my visit with Michael Comer. I needed technology help with many of the options on my Lexus, and his patience, knowledge and professionalism is to be commended. I never knew all the intricacies that I wasn’t using. Thanks, Michael.
My wife and I had a very good buying experience through Dan. He was very professional and knowledgeable about the Lexus vehicles we looked at. We will be contacting him in the next time we're looking at buying a vehicle.
Creena made me a very good coffee at the cafe station, very pleased
Creena K was the best! Loved the cookies and coffee:))
Very pleased with my buying experience at Lexus of Naperville. I highly recommend working with Dan Foster, Sales & Leasing Consultant. He is very professional, knowledgeable, personable, and accommodating. He was easy to work with, and has a low key, no pressure manner.
Creena at the coffee counter was amazing! She made a great coffee!
Great staff. Thanks for the cookie ladies and Robin for the great service.
Kamil is a fantastic and knowledgeable about the vehicles and Creena and Nancy are just the friendliest. Don’t want to lose them…
I returned to Lexus of Naperville based on a call from Mike V. He prompted me to come in to have my 10,000 mi service. While at the dealership, I really appreciated Mike's personable approach and his explanation of the services to be provided. Also appreciated Nancy and Carrena's kindness. I enjoyed the cafe. I was able to work while I was at the dealer and I appreciate the privacy pod. This is better than my last experience. I am appreciative of the service I received.
Dan was great. Very casual, a good listener, knowledgeable and had great follow up. He made the purchasing process a positive experience. He was also responsive and available after the sale to coach me through the electronic features of the car.
Just purchased a new vehicle, the process was exceptional thanks to a number of individuals including Sal, who was kind enough to stay hours past his shift to ensure I purchased my car with the utmost satisfaction. It could not have been better experience at Lexus of Naperville and it becomes evident that this is a dealership that stands out from others in terms of every good aspect of service.
Excellent experience working with Brendan. Highly recommend visiting if you’re in market for a luxury vehicle like Lexus. Even visited a couple months back and didn’t end up buying at that point. But experience was great even back then. Looking forward to my new Lexus and using this location for all maintenance and issues that arise (if ever with the Lexus)
Kevin Bombeck is truly exceptional. From start to finish, he was professional, knowledgeable, and incredibly easy to work with. He went above and beyond to make sure everything went smoothly and that I felt confident every step of the way. His communication was clear and timely, and his attention to detail is unmatched. I highly recommend Kevin to anyone looking for someone reliable, honest, and dedicated. Five stars all the way!
She’s awesome
The Cookies ladies are amazing as well as the service department Collin is a real gentleman
Pleased with my vehicle…but so appreciate the added touch of the service and Aspire Cafe. I actually look forward to even an oil change where I can relax at the shop, have a coffee and get some work done in a peaceful, clean environment.
I recently leased a Lexus ES350 from Lexus Naperville Dealership and the experience was excellent! This is my second time leasing from here with the help of Tiffany. She went above and beyond to get me the car I really wanted. I appreciate all the hard work and tend to return for another lease when this one is up. Thank you to the entire Sales Team for making it happen! I appreciate all the hard work and recommend them. Thank you! - Tiffany, Tony L, and Gabby
About a week ago I purchased an ES350 and I am loving it. Richard and Jakub are the ones that helped me with picking out the car and trading in my old one. I left the dealership extremely satisfied and if I ever want to get another car I will consider going back.
Dan Foster was AMAZING!! He answered all my questions and helped me pick out the perfect Lexus!! I’m obsessed!! 🤩
Tiffany and Gabby were helpful and efficient.
Great service from advisor Collin! Super friendly and knowledgeable!!
Great young gentlemen to work with. Thanks Ethan
Creena and Colin are amazing! Always great service at Lexus of Naperville
What a great experience to buy here. George was my sales rep 4 years ago and he came through again. And the great personalized service from Creena at the coffee bar was icing on the cake.
Nancy is good person she’s greeted you in person and offered what the cafe offers.
Jakub is the best used car manager out there. He just bought my car with ease. Thanks Lexus of Naperville and the bearded man up front.
Ethan was outstanding and ethical. He also explained everything in very clear terms and only made recommendations that were necessary and not superfluous. In addition Ethan was highly professional and extremely customer centric, with excellent communication capabilities.
So, the car is exactly what I wanted, but that is not the reason to buy from L of N. Our trade in is titled out of state. Our new car title is out of state. We were hassled elsewhere and told that Illinois law required us to title in Illinois and then take the new car to Fl to title there ($500+). And we were told an out of state car could only be sold to Carmax and that would be our job. Not so. L of N smoothly handled those complications, sharing with us the Carmax price for our ... Read More Google - Jun 9, 2025
Excellent nothing but helpful Tiffany Kevin
Tiffany is always helpfull . Awsome dealer.
Good service, especially Michael Comer, who explained options on my car I didn't know existed... and we have had it for 2 years!
Great service , and great cookies . Creena and Nancy is always so nice and provides good communication. Car Rep Colin is also nice and timely with all communications and tasks. I appreciate their service.
Very friendly staff, not pushy, are on your side with your purchase and care. Service staff and coffee/cookie lady, I believe Creena is so sweet!
Working with George was truly a pleasure. I came in without a clear idea of which model I was going to purchase, and George led me through the process with knowledge and grace. You can tell he has tons of experience and his relaxed demeanor made it feel like I was speaking with a family friend. He was patient, kind, and most of all, did not pressure me to buy. This was a great dealership experience and I can't wait to purchase my TX 500h from George next year!
Just purchased a new TX at the Lexus dealership in Naperville. Very smooth process. No pressure and super informative/helpful. Sal Lala was the best. Would definitely recommend.
I came in for service for the first time at Lexus of Naperville and I want to give a huge shout-out to 2 incredible employees I interacted with. First Colin Bruck from Service was amazing and so welcoming. He was honest, knowledgeable, and extremely helpful. Secondly, the "cookie lady" at the coffee bar in the waiting area was also amazing! So friendly welcoming and made such a delicious latte. I can tell waiting for my car in service here is leaps and bounds better than any other dealer I've been to.
Colin did a great job. Made sure my car was done on time.
Excellent 5 star deal ship. My sales person and his manager was terrific. I bought a car in 5 minutes. The owner Dan Wolfe came over and said hello.
It was great working with Atif as we test drove the vehicle I had previewed on the dealership website. He pointed out the various interior and technology features during the test drive while answering our questions. There was no pressure to make a purchase decision, although I did buy the 2025 RX 350h Luxury AWD! Kudos to Atif, Lupe, Gabby and the rest of the team.
Just bought an RX 350 from Dylan at Lexus of Naperville. His service and expertise was excellent throughout the entire process. I would highly recommend contacting Dylan when searching for your next car.
Found a used ES350 that had very low miles. Started with an internet inquiry and the car was everything I was looking for. Sal was my salesperson and he was fantastic! I drove 3 hours to look at the car and I couldn’t have been happier. It was better than advertised and he treated me like I was buying a new one. It was detailed and parked up front for me to look at as soon as I arrived. Gabby was my finance person and she too took her time and you wouldn’t know if I was buying used ... Read More Google - Jun 4, 2025
Very good sales person love her.
The cookie lady is awesome, the car service was good too!
Love everybody here especially my salesman Sal and the cookie lady!!!
I recently had the pleasure to work with MONSE while shopping for a car. What stood out most was her ability to listen to what I needed and guide me toward the right options without any pressure. Monse took the time to explain the features, benefits, and differences between models, and even went above and beyond to ensure I got the best deal available.
So I must say that Ray Dino was VERY thorough in how well he knew the Lexus 350. There was no pressure from Ray and he was spot on when it came to addressing any concerns I had! Even when he sent me to finance.. he promised it would not be an all day affair (which is has been in the past.) Kevin Bombeck, got us in and out in less than 30 minutes.
We had such a great experience with all the staff! Thank you for making a first time car buyer so happy Tiffany H, Ryane B, and Gabby W!!!
Brendan was a pleasure to work with. Got us the best price for our vehicle and helped us find an amazing replacement. Really can’t recommend him and Lexus of Naperville enough. We will come back here for all of our future vehicles
Tiffany is thorough, enthusiastic, very knowledgeable, practical and respectful. She found what we needed immediately and is very invested in her work, reputation of Lexus and in customer satisfaction. She also has a remarkable wit!
Ethan Schulz at the Lexus dealership provided outstanding service from start to finish. He was professional, courteous, and clearly knowledgeable, taking the time to explain everything thoroughly and keeping me updated throughout the entire process. His attention to detail and genuine care for customer satisfaction made the experience smooth and stress-free. Ethan went above and beyond to ensure everything was handled efficiently and correctly, and it’s clear he truly values his clients. I highly recommend working with him for any service needs.
Monse Rocha is wonderful, the best car buying experience my wife and have had!
Just got a free cookie!
This isn’t the first time we have bought a car from here and it definitely won’t be the last! The service was amazing and Brendan was fantastic. He met all of our needs and kept everything straight to the point. I’m in love with my new car!
I had a delightful time at Lexus of Naperville. They staff was courteous and accommodating.
Great service! Trade in old Acura and bought Lexus 2019 in perfect condition. Thanks Sal and all team for assistance!
Great experience buying a car here. Loved the test track they have for test drives where you can try things without worrying about traffic. The attention to detail for any concern I had was awesome. They even put a big red bow on my car & took pictures for me!
The staff at Lexus of Naperville continues to exceed expectations. Specifically Michael Comer, this time (again), their Technology Specialist. His insightful recommendations and knowledgeable assistance made for a wonderful learning experience. So thankful that this dealership has taken the time to find, hire, train and develop so many customer focused employees.
We just purchased a used 2009 Toyota Highlander and the entire team at Lexus of Naperville far surpassed any and all expectations of a car dealership—these folks are so incredibly knowledgeable and respectful that they left me with the impression that they were family—Dylan, our salesman worked with us over 3-4 weeks before selling us our vehicle—He knew when to chime in as well as figure out the answer which could have been glossed over—A very professional young man who was willing to do the background work for us, finding us the perfectly suited car. I will ... Read More Google - May 30, 2025
TLDR: top notch experience, will work with Dan Foster and the Naperville team again.
My wife and I recently bought a 2025 TX from Lexus of Naperville. Dan Foster was our sales rep and we could not have been happier. He provided us with a knowledgeable explanation of options and made us feel incredibly comfortable in buying from Lexus of Naperville.
Where I feel Dan and the Lexus team really earned their 5 stars is what happened after the purchase. We had some issues regarding after sale work done and their team stepped up to make it right. They met all of ... Read More Google - May 30, 2025
Great staff, very thorough and super helpful
Tiffany Humberstone -------wonderful salesperson! Knows her stuff! Friendly, informed, helpful. Made the whole difficult process pleasant and comfortable. Highly recommend Tiffany!
George is always our Guy! And when you visit you have to see the charming bubbly crew at the coffee station. So friendly, fun to chat with....Carena is very engaging, chatted and laughed a bit. So much that I forgot what 8 ordered!
Tiffany Humberstone and the rest of the staff are the best sales team. Really happy with her straightforward attitude and willingness to speak over the weekend.
Friendliest associates, wonderful atmosphere, fantastic cafe
Been coming here since 2015 and I love it. The COOKIE LADY IS AMAZING 👌🏾 But your next Lexus in Naperville
This was our second time buying from Dan Foster at Lexus of Naperville. Dan is the best to work with! He goes above and beyond to make the process easy and enjoyable. I am loving my RX 350! Thanks Dan!
Dan Foster & Mike Comer; Lexus of Naperville... We have purchased five other Lexus cars over the years from one other dealer in the Chicago Western Suburbs. However, we ultimately chose to buy our last two vehicles at Lexus of Naperville because of the professionalism of our Sales Representative, Dan Foster, and the knowledge and patience of the dealership's technology/delivery specialist, Mike Comer. Dan epitomizes what it means to be a "Professional". He spent whatever time was necessary to inform us of the features & options of the 2024 RX 350L, including the alternative considerations of comparing ... Read More Google - May 24, 2025
Last week my wife and I purchased an RX350h from Lexus of Naperville, making this our third vehicle from this dealership. The team there is not only professional but also relaxed and genuinely happy in their roles. You never feel rushed or pressured. A special shout out to my salesman, Dan Foster. This was the eighth car I’ve bought from Dan, and he continues to impress. Dan is the consummate professional. A salesperson who genuinely cares about making the process smooth and enjoyable.
Lexus of Naperville is awesome. We especially loved our salesperson, Atif.
Michael Comer taught me about all the fabulous features of my Lexus. I appreciate his knowledge, easy to follow instructions, sense of humor and the amount of time that he gave me. I did not have an appointment was told to come in during specific hours and I was thrilled that I did not have to wait to meet with Michael. I wish I met with him the day we bought the car; better late than never. Thank you Michael!
I had a wonderful experience. The staff was very helpful and Sal Lala went above and beyond to make sure I understood everything with my new car and make the process easy. Would definitely recommend Naperville Lexus.
I'm not one to typically write reviews but given the exceptional experience I had with George DeVries and Lexus of Naperville on my recent purchase I had to recognize their excellent service and ease of the whole process. I first met George 2 months ago when inquiring on a used Lexus LX570. The interaction was great but I was too slow to make a decision and the vehicle sold quickly. Yesterday, I saw a used 2023 Lexus GX460 in mint condition on their site at a very fair price and called George. He was kind enough to hold the vehicle for ... Read More Google - May 15, 2025
The fourth vehicle I've purchased from this auto group. Always top notch customer service and quality vehicles. If you're in the market for a Lexus go seed Dan! Always a great buying experience.
Spent a hour yesterday with Michael Comer learning about many of the features on my new Lexus RX. He was such a wonderful teacher! Surely enjoyed that time finding out so many things this car can do! Thank you, Michael! You are a real gem!
Michael Comer a tech specialist was wonderful in helping me resolve a tech issue. He arrived at my home promptly and resolved the issue within minutes. That's why my huband and I love Lexus of Naperville and their wonderful team. We chose Lexus of Naperville because of their great customer service. Thank you, Michael. Well done!
I recently purchased a Lexus from Lexus of Naperville and had the absolute pleasure of working with Sal. From the moment we walked into the dealership, Sal was professional, knowledgeable, and genuinely attentive to our needs. Sal's expertise in the Lexus lineup was impressive, and his patience in answering all our questions made a big difference. He never pressured us and made the entire experience smooth and enjoyable. I highly recommend Lexus of Naperville to anyone considering a purchase—trustworthy, courteous, and committed to excellent service!
We have purchased several vehicles here over many years and have always had great service. We are very happy with our fifth RX350. Dylan was very knowledgeable and helpful.
Great organization and dealership. Kamil helped us find exactly what we were looking for. Eric M and his team were friendly and helpful. A great experience for us all around.
I enjoy going to Lexus of Naperville as the staff is very friendly and knowledgeable. They keep you informed of what is recommended and provide it in writing . All my services have been completed in a timely manner . The facility is exceptionally clean and well maintained , which is why I drive an hour to have service for my vehicle, instead of going anywhere else. Ethan Schultz does an amazing job in handling any concerns I had and I highly recommend asking for him for any service needs.
Great experience buying a used car in late March. Ray Dino was helpful, efficient, and professional... he made the process easy. Car has been great and we would recommend the dealership and working with Ray.
I had an outstanding experience at Naperville Lexus during my first visit while searching for a vehicle. From the beginning, I appreciated that my salesperson, Ray, never made me feel pressured. After taking time to do additional research and compare other makes and models, I chose to return to Naperville Lexus—and I’m so glad I did. I was welcomed back warmly and ultimately decided to purchase a vehicle from them.
Everyone I interacted with contributed to a great experience—Ray Dino- Sales, Sales Manager - AP, Finance - Kevin, Jonah -Amenities Sales, and even the friendly lady at ... Read More Google - May 2, 2025