Customer Testimonials
Daniel Foster provided a pleasant and gracious buying experience. He answered all my questions and was honest in the pricing of the new Lexus and my trade-in vehicle. One of the best vehicle buying experiences I ever had.
Can't say enough positive things about Lexus of Naperville. The best car buying experience I every had I arrived at the Lexus of Naperville looking for a trade in on a suv they had there just what I was looking for a 1 owner well maintained low mileage all a plus to me but the greatest part was when I got to meet Monse rocha very nice woman made everything for me a breeze to trade in my vehicle for the beautiful sun they had on there's lot we went for a test drive and it was over from ...
I recently had the pleasure of working with Monse while purchasing my new IS, and I must say, her exceptional customer service exceeded my expectations. From the initial test drive to the final signature, Monse was outstanding. She expertly guided me through the entire process, ensuring a seamless and enjoyable experience. Her professionalism, knowledge, and warm demeanor made me feel valued and confident in my purchase. I highly recommend her to anyone seeking top-notch service. Please extend my sincerest gratitude to Eric and Monse they have earned me as a customer for life.
I flew in from out of town to pick up and drive my new Lexus home. The entire dealership, led by my sales consultant, Dan Foster, treated my like royalty! From the enjoyable conversations to the freshly baked cookies and better than good coffee, I couldn't have been more pleased and thrilled with the purchase and the process. First class all the way!
Everyone at the Lexus dealership were cordial and helpful, specifically our sale rep Salvator Lala
I had a great experience at Lexus of Naperville. Brendan was extremely helpful and very friendly. If anyone is looking for a vehicle, I strongly recommend Brendan at Lexus of Naperville. You will not regret it!
They were great all around to work with. Brendan has reached out several times after the sale to make sure everything was going well and to ask if I need help with anything. Very please so far. Very clean dealership.
I had the pleasure of working with Monse Rocha at Lexus of Naperville. She is an amazing sales rep! She was very easy to work with and got me through the process easily and quickly. She is knowledgeable, passionate, and doesn't pressure customers. She made the car buying process enjoyable. She is not pushy and she worked hard to get the deal I was looking for. It was an absolute pleasure to work with Monse. I will make sure to recommend Monse and Lexus of Naperville to all my friends and family. THANK YOU !!!
I had the pleasure of working with Monse on the sales side. She is an amazing sales rep! She was very easy to work with and got me through the process easily and quickly. She is knowledgeable, passionate, and doesn't pressure customers. She made the car buying process enjoyable. She is not pushy and she worked hard to get the deal I was looking for. It was an absolute pleasure to work with Monse. I will make sure to recommend Monse and Lexus of Naperville to all my friends and family. THANK YOU !!!
The store has a variety of car and the management are very friendly. They also have a car wash that is way better than other car washes. They are the best dealership in Naperville!
It was an easy experience purchasing from Lexus of Naperville (LoN). I bought a used vehicle from LoN, it certainly makes a difference to purchase a used vehicle from a reputed dealer. Vehicles are inspected throughly and they stand behind their product. Thank you Oscar Aguirre, Tiffany Humberstone in sales for your patience and Cindy Wilson to listening to my concerns and resolving all my issues.
Had the perfect experience with Aurora and the team at this dealership, could not have gone better. From test driving the cars two weeks ago, to driving out of the dealership yesterday, everything was just perfect. Couldn't be happier with my Lexus, will be the first place I come back to when the time is right. Thank you!
Tiffany provided exceptional customer service, her knowledge and expertise were impressive and she made me feel valued as a customer. Thank you Tiffany for helping us a lot when we were at Lexus.
Jesse was amazing. This was the one of the best car sales experience I've had. He was efficient, kind, and knowledgeable. You are lucky to have him as a sales rep.
Great experience. We bought 2017 GX 460.everyone was friendly,knowledgeable,and we knew they wanted to help us. We worked with Ray,who was professional and fun. They went out of their way for us and we definitely recommend them,!
Ethan was so helpful, accommodated my needs and respected my time, as a busy business person, I’m always on the move, he got me a car in less than 10 min of my arrival, and I was off taking care of business. He did say that because I got a loaner, my car would probably be pushed to the end and will give preference to the people that was waiting at the waiting room, I understood, but my car was ready in less than three hours… what a way to deliver exceptional customer service. Thank you so much 😊 for all ...
Excellent service experience thanks to Ethan Schulz. His knowledge, professionalism, helpful communication, and efficiency… the best! It’s a pleasure to work with him and the Naperville Lexus team.
I recently came in for a maintenance appointment, and Ethan Schulz was my service advisor. He greeted me with a warm smile and was extremely helpful in addressing the vehicle issues I had. Ethan patiently answered all my questions and provided valuable recommendations. The customer service was outstanding! I will definitely be returning to this dealership in the future.
Dealing with Jesse and the Lexus of Naperville team was a pleasure. They were well organized and communicated well. An overall positive experience.
People were courteous. The location was very clean. Overall the experience was good. Our contact Ms. Garbin was knowledgeable and explained clearly many of the features in the car,
I purchased my 2025 Lexus NX 350 premium from the Naperville location with the representative Aurora, she is awesome. Aurora is knowledgeful and patient in explaining all the details making my purchase a smooth transaction. She's the sales woman of month
Our Sales person Tiffany made all the difference Outstanding, knowledge and service. She is the reason I recommend this dealership and will definitely buy my next car from her. Lexus needs to give her a car!
I bought Lexus RX 350 AWD Premium recently . Kamil Zydek and A.P Yagnik were so helpful and amazing people. I had an amazing and great experience buying my new lexus with them .they were so efficient and knowledgeable . They helped me to choose the best car and I got the best deal through them. I'm so glad I bought Lexus RX 350 AWD Premium loved my new car . It's beautiful. Amazing people there at Naperville Lexus.
We’ve been dealing with Sal for 20 years. He’s the reason we come all the way to Naperville.
Sal LaLa was excellent job in the purchase of our new car! He was professional and knowledgeable.
I buy my parts from this dealer ship at all times and they have been great so far. I live a little far from this location but looking forward to visiting this location
This dealership has exceptional service from the time we walked in & were greeted with a friendly smile & a professional demeanor. The purchase process was seamless & stress free.
I had a great experience with Lexus of Naperville. I was looking for a specific model, color, and price. They were able to find exactly what I requested. They were also very willing to work with me on the price Hanna Was very diligent, professional, And kept all of communication open. The staff at Lexus of Naperville have been excellent. You won’t go wrong with this location.
Great car buying experience.
Excellent service. Monse is an excellent salesperson. She made us feel welcome so much that we came back to purchase a car today.
New cars are nice but it's the customer service after the sale that is important to me. Robin Clark is an amazing Service Advisor. Thank you so much for the dedication to customer service.
The dealership made the process easy, I was in and out quickly with a new car !
Monse was the best. Very knowledgeable and answered all my questions. The dealership is also top notch.
Monse is really great! She went through all the details of the transaction of the vehicle and explained all the cool new features on the vehicle which was really great! Overall I have experienced excellent customer service. I would highly recommend Monse and Naperville Lexus to anyone looking for a vehicle in the future! Thank you!
Monse was attentive and helpful. She was knowledgeable about the car. They did not use high pressure tactics, but rather made the car buying process easier than other times.
This car purchase was our most pleasant car buying experience. Working with Sal was seamless and professional. We would highly recommend this dealership and Sal as a salesman.
Our salesperson made the experience seamless…fair and professional. Was thorough and easy to understand.
Monse was the best always going above and beyond. She made my wife and I always feel like we were her only client, fielding all our question and provided transparency as we waited for our new GX. The only feedback I have is the custom add-on department did not follow through on more information on an entertainment system despite numerous follow up - unprofessional and with the opposite of the level of service provided by Monse.
Very happy with the buying experience. Our GX is nicer than we expected. Dealership was very nice and people were all very helpful
It was a pleasure to visit the Lexus Dealership in Naperville. The inside was clean, quiet and welcoming without several sales persons converging on my husband and me at once. We felt comfortable with browsing the showroom for the first few minutes and getting our bearings. Thank you. I cannot say enough about our salesperson Jesse Johnson. He welcomed us graciously and and no way did we feel pressure in making any decisions. We explained the car my husband and I needed to suit our needs. He listened to us, answered our questions patiently, and found an exact fit for ...
The people were very nice and friendly and Aurora and Tiffany were fun yet very professional.
I recently purchased a 2024 Lexus IS 350 F Series. Ray was a great salesman. They offered competitive financing and negotiated in good faith. The Finance Department was streamlined and professional.
My overall experience with Naperville Lexus and Jesse Johnson was very positive. Jesse was very professional and knowledgeable. The other staff members at the dealership were also helpful and professional. I would recommend Naperville Lexus to other people who are looking to purchase a Lexus.
Sal was very accommodating regarding my schedule. He was thorough in showing us how the technology worked, answering all of our questions. He also encouraged us to call him with any questions after we took delivery of our new hybrid NX . And Sal was very friendly and pleasant to be with.
Amazing service. Very clean dealership! Both Aurora & Robert are extremely respectful, great on communication, as well as not making me feel pressured into buying a vehicle. Both Aurora & Robert gave me my own time to think things over. Definitely would come back for my next vehicle & already told friends & coworkers about this dealership!
Service and professionalism are evident at Lexus of Naperville, especially with Tiffany Humberstone. She is the main reason I came back to this dealership to buy my IS 500 F-Sport. The car was not in stock, but Tiffany found one with the exact specifications I wanted in just a couple of days. All transactions went smoothly and I went home that afternoon with a great car.
Excellent service all around. I was welcomed the moment I walked in, Kamil was attentive to what I was looking for and quickly arranged the test drive, and then he worked to make a smooth and easy transaction. It was the best low-pressure car buying experience I've ever had.
Had a wonderful experience with Mr Dan Foster. We visited 4 dealerships before landing on Lexus Naperville and Dan was straight to the point, swift and gave us thorough pros and cons of each model we were considering. Needless to say, we came for a sedan and we ended up getting such a great deal that we decided to get an SUV too.
Main reason for my rating is my long relationship with Rick Van Pelt. His strong customer service orientation, his dedication and care for his clients, and his integrity all contribute to the rating. I've been buying vehicles from first Toyota then Lexus from Rick for over 36 years. I have recommended numerous friends and relatives to seek out Lexus of Naperville and Rick for their needs. The reason is I can be assured they too will be well serviced with great customer care, integrity in the purchasing process and strong service in follow up. I also do all my service ...
Repeat buyer. Great experience with Tiffany Humberstone and AP Yagnick who I worked with two years ago to buy a car. Classy dealership with great service.
Monse was the most knowledgeable and professional car sales person I have ever encountered. No nonsense, or gimmicks you encounter elsewhere. Could not have had a better car buying experience and highly recommend her to anyone in the market for a car.
Monse was very pleasant to work with. We never felt rushed or pressured. She was very knowledgeable and down to earth. The dealership was nice, and our experience was very positive.
Jesse was so welcoming, patient and informative. He knew what he was talking about. Really liked working with him.
Dan Foster once again made our car buying experience at Lexus of Naperville very seamless. We have purchased many vehicles from this dealership and will continue to do so because they take such great care of us. I highly recommend this dealership!
EXTREMELY helpful in a multitude of ways as we had a few “ glitches “ from our end! Jesse and Tony went above and beyond to make it all happen exactly as we wanted it to and we’re very grateful! Will DEFINITELY recommend to any and all friends looking to buy a Lexus!
Great knowledgeable team, Tiffany was very helpful and very up to date on current car technology. Set up our Rx 350 within minutes. Great job Tiffany.
Well organized, professional and efficient. I would have appreciated a little more communication on the status of my build, but all in all a good experience
Buying a car at Lexus was a wonderful experience! Everyone was so friendly and helpful. Sal was very nice and very knowledgeable about how to use all the features of my car. I will definitely recommend him and the dealership to others!
Rick was fantastic.....his follow-up leading up to buying the car and helping us to understand the car and features were outstanding.
Jesse knew made our buying experience very pleasurable! We will not hesitate to return to Lexus of Naperville!
I recently purchased a new vehicle from Robert Pesce at Lexus of Naperville, and I cannot say enough good things about my experience. From the moment I stepped onto the lot, Mike was incredibly friendly, knowledgeable, and focused on finding the perfect car for my needs. Robert is clearly an expert when it comes to Lexus' lineup of vehicles. He took the time to understand my lifestyle, driving habits, and budget before recommending a few different models that would be a good fit. He was extremely patient as I test drove multiple cars, answering all of my questions in-depth. Robert ...
I recently purchased a new vehicle from Robert at Lexus of Naperville, and I cannot say enough good things about my experience. From the moment I stepped onto the lot, Robert was incredibly friendly, knowledgeable, and focused on finding the perfect car for my needs. Robert is clearly an expert when it comes to Lexus' lineup of vehicles. He took the time to understand my lifestyle, driving habits, and budget before recommending a few different models that would be a good fit. He was extremely patient as I test drove multiple cars, answering all of my questions in-depth. Robert never ...
This was the easiest car buying experience we have had. We worked with Tiffany Humberstone and she was honest and straightforward and went above and beyond to make sure we got the car at the price we were looking for. What a pleasant surprise!
Tiffany Humberstone was OUTSTANDING to work with!! She made it truly a most pleasurable experience for my wife and myself. I'm giving her a 110% in customer service and would give her 10 stars if possible... She also helped us get a fair trade-in value for our 2013 Lexus. I most certainly will recommend her to our friends and family. Wayne P.
Sal was extremely helpful and patient throughout the buying process! He was very knowledgeable and ultimately helped us purchase the exact vehicle we wanted. I will buy another car from Sal!
Lexus of Naperville was extremely efficient with the sales process of my new car and fair with the trade-in value of my old car. Hana was a pleasure to work with and made to whole process painless.
Good experience with staff on that location, clean environment, friendly knowledgeable staff, easy step by step process, no pressure
I had an awesome experience with Lexus Naperville Monse and the other young lady was very helpful and professional looking forward to doing more business at this location and will refer family and friends to come in.
Very accommodating and very helpful with my questions. Salespeople were very knowledgeable and will ing to answer any questions.
Monse was friendly and kept us up to date on the options with our vehicle. I would definitely look to buy from her again.
Aurora was so helpful finding me the perfect NX 350. So pleasant to work with and went above and beyond to ensure that I was satisfied with my purchase. All members of the team throughout the whole process were extremely helpful and informative.
Tifffany and the staff were great. It was a pleasant no pressure environment. I would definitely recommend this dealership and return for my next purchase.
Robert Pesce in sales was great to work with, he was very informative and not pushy. Also the B.M Joe Castillo helped make the transaction very simple & fast.
Had a wonderful experience with Monse, she was incredibly helpful throughout the entire process at the dealership.
Jesse Johnson was consistently kind, straightforward, and professional. He delivers elegantly, with no pressure, all while listening and answering questions precisely. He made the overall experience 5 stars for me. Absolutely refreshing compared to experiences at other car dealerships. Kevin from finance was a contemptuous tool. He presents as polished for about two minutes, then his rigid and contentious tendencies come right out. Luckily this was only about 10 minutes of the process, but still leaves a slight tarnish to my buying experience.
Nice experience… no pressure, just the way it’s supposed to be. Highly recommend Jesse.
Salvatore was very helpful and accommodating with us as we searched for the perfect vehicle for our needs. We appreciate the time he took with us as we setup the car options during delivery. We had a pleasant experience with him Thank you Sal.
Sal is a wonderful sales person. The best out there, his performance, service, effort, care and diligent approach is the BEST!!! He is very understanding, always working to satisfy the desires and wants of the customer. Always outreaches and so kind, very open and a great person to work with. I have returned to him multiple times and will do so going forward!
Sal is an incredible salesman! Our family has bought three cars with him, he is the best out there and that is why we returned to him 🙂 He is always so kind, understanding, out reaching and wonderful to his clients. Working hard to meet the desires of the clients. He satisfies all wants and work well with people. He is excellent!!!!! Sal is the best of the best sales people out there.
Sal Lala, my salesman, was extremely professional and pleasant, which made it a wonderful experience. He was not pushy at all, along with being very knowledgeable about the car I was going to buy. Ask for Sal, he will take care of you!!
Sal is a wonderful sales person. The best out there, his performance, service, effort, care and diligent approach is the BEST!!! He is very understanding, always working to satisfy the desires and wants of the customer. Always outreaches and so kind, very open and a great person to work with. I have returned to him multiple times and will do so going forward!
Best place to buy a car! Not pushy, very friendly and would definitely buy another car from Monsei & Tony. Highly recommend!!
Robert Pesce the Lexus dealership was exceptional in helping me find my dream car. Unlike some salesmen who can be pushy, Robert listened attentively to my needs and preferences. He respected my decisions, especially regarding the financing options, without any pressure. His patience and respect throughout the process made the experience enjoyable and stress-free. Thanks to him, I am now the proud owner of a luxurious Lexus, and I couldn't be happier with my purchase. If you're in the market for a new car and appreciate a salesperson who values your preferences, I highly recommend seeking out Robert ...
This is why you buy a Lexus and specifically from Lexus of Naperville! Monse and Hannah accommodated all our requests and were so patient and kind. We are completely satisfied customers. Ice Man Joe in Finance was as cool as can be. Both sales and Finance team did not push us into products but were very kind and laid out every option for us to make. 10/10 recommend.
Robert Pesce at the Lexus dealership was exceptional in helping me find my dream car. Unlike some salesmen who can be pushy, Robert listened attentively to my needs and preferences. He respected my decisions, especially regarding the financing options, without any pressure. His patience and respect throughout the process made the experience enjoyable and stress-free. Thanks to him, I am now the proud owner of a luxurious Lexus, and I couldn't be happier with my purchase. If you're in the market for a new car and appreciate a salesperson who values your preferences, I highly recommend seeking out ...
Couldn’t be any happier with the service at the Lexus Of Naperville. Monse provides the comfort you look for when purchasing a vehicle, she’s also very kind and informative. Highly recommend
Excellent and prompt service; no complaints about the sales department. I would have appreciated more transparency from management regarding available lenders and interest rates however.
Jesse is a true professional. Answered all our questions and very knowledgeable. Thank You Jesse
Jesse was a great sales person who walked through everything slowly and patiently. Everything was easy and I would buy a car again from him.
All employees that we met with were courteous and knowledgeable. It was a great experience.
This is best to go spot. I would definitely recommend this place. Bart was very helpful and very professional with the service, did a great job taking care of my car. I would recommend this place 100%
Great customer service !!!! Very helpful with a confusing sale/trust. Thank you! Delivered as promised! So polite and so professional !! I would buy from her again in the future!
Tiffany did a wonderful jobbing helping my mom and I trade in our vehicles. She gave us an amazing overall experience both educating us on the cars we were trading in for and being honest with us throughout the whole process!! We really appreciate her help!!
Lexus of Naperville is outstanding! From the maintenance on our existing Lexus to our recent purchase we cannot say enough. Always professional and never a hard sell with focus on our best needs. Our sales consultant, Monse Rocha, was just wonderful! Patient, knowledgeable, professional, personable, and incredibly focused to find and have delivered the exact car we wanted.
Tiffany was so helpful and she explained everything to me. She also help me upload the lexus app.
We had a wonderful buying experience at Naperville Lexus. Everyone was very informative and professional. They exceeded our expectations.
Purchased Lexus RX from this dealer from out of state. Tiffany Humberstone was friendly, professional, and patient from the first call exchange that I had with her up to when I exited the parking lot in my new vehicle.
Jesse was amazing to deal with as he was very professional and not overbearing or pushy. Every time I entered the dealership I was greeted with a friendly, welcoming greeting and made me feel at home. The car I wanted was being built and they kept me informed weekly of its delivery status.
Bought our car here. Our salesman was Rick VanPelt, couldn't be happier with him. We went to several dealers and he was the best. Actually called my husband back several times to update us. Give Rick a raise!
Sal was a great salesman, didn’t make me feel rushed or like i was pushed in to making a decision. Very professional and would definitely reccomend him for anyone looking for a car.